and Inspiring

What our clients say . . .

I have worked with Rukshana for several years. She is passionate about customer service excellence and was a Customer Service champion for British Airways. This was endorsed by the fact that she was chosen by the company as one of just a handful of people who were invited to undertake the Institute of Customer Service programme, where she attained silver level.

Rukshana is an excellent people manager. She has managed diverse teams, ensuring through her own energy and enthusiasm that service excellence was always a key deliverable. Rukshana has worked in various areas of people management such as recruitment, training and performance management.

Rukshana has also been a presenter in delivering corporate courses. She has strong communication skills. She is a clear orator and can hold the attention of her audience when presenting. By adding her own unique style, her presentation skills are excellent.

Rukshana is very enthusiastic and energetic and fully committed to her work. She is able to analyse situations and bring things to a logical conclusion, ensuring that the rationale for her decision is communicated effectively, thereby ensuring the individual/group of people buy into the decision and are committed to the decision rather than just compliant.

Rukshana is able to think out of the box and bring solutions that are costs neutral, something that is a vital skill in economic conditions that are focused on cost reduction. One particular example is in a piece of work she undertook on employee reward and recognition. She came up with an idea whereby, rather than have an employee award that has a cost implication, the award could still be
made without cost but still had an intrinsic value. Her idea was to have a departmental list of all people who were worthy of recognition, add the names of those people meriting award to that list
and then invite those people to attend VVIP events, special conferences and high profile flights. This was extremely popular with staff as this type of recognition was far for impactful than, say, a bottle of champagne.

I wholeheartedly endorse Rukshana as a very committed and capable individual who would be an asset to any organisation.

Faz Karim – VP Cabin Services – Arik Air Ltd

Contact Rukshana

Rukshana’s zeal for innovative learning and helping individuals within organisations, her passion for customer service excellence and  her great desire to help young people achieve employability were the driving forces behind her decision to start her own business.

Lilipad People Development was founded in June 2014 and is the result of her 25 years experience in the corporate world.

Rukshana has a BA [Hons] Degree in Psychology

She is the recipient of the Institute of Customer Service [ICS] Silver Solutions Award.

Contact me at –

07801 015497


Currently Working With

  • Sevenhill GroupConsultant and Coach - supporting leaders to inspire, develop and equip their teams to deliver greater business results.
  • Education Sector - Working with Schools, Colleges and Universities delivering our employability programmes
  • Growth Accelerator – Business coach working with Micro businesses and SME’s, building a successful growth strategy and unlocking their capacity for innovation.
  • Book My Trainer – On the Advisory Board supporting the strategy and growth for the world’s first online training portal.
  • Let’s Do Business – Business Mentor for this not-for-profit organisation supporting job seekers to start their own businesses.